Partial Service Disruption
Seller Dashboard, Order Processing
August 4, 2025 9:36AM UTC
[Resolved] After a period of monitoring, the issue with sales tax on subscription renewals has been fully resolved. Any impacted tax settings have been corrected and the system operates as expected.
We appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
August 1, 2025 6:14PM UTC
[Monitoring] The active incident regarding subscription renewals has now been resolved. A fix has been deployed to ensure we can resume processing renewals as normal.
We'll be closely monitoring the platform to ensure continued stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
August 1, 2025 1:27PM UTC
[Identified] We're continuing to work on resolving the issue affecting a small number of subscription renewals scheduled on or after July 29, 2025.
To prevent further impact, we've temporarily paused all subscription renewals in Paddle Billing. During this pause, renewal events are still being captured in a backlog and will be processed once renewals are re-enabled. This means subscriptions due for renewal during this time will renew slightly later than expected, but no renewal will be lost.
We’ve confirmed that this issue does not affect all sellers and is limited to a small subset of subscriptions. Our team is actively working on a resolution and we’ll share further updates as we make progress.
If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
August 1, 2025 12:39PM UTC
[Identified] We've identified the issue with sales tax that may have impacted a small number of subscription renewals scheduled on or after July 29, 2025.
To prevent any further issues, we've temporarily paused all subscription renewals. Our team is working to resolve this and restore normal service as soon as possible.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
August 1, 2025 11:11AM UTC
[Investigating] We're actively investigating an issue where a small subset of subscription renewals may have been impacted by an unintentional change to sales tax. To mitigate any concerns, we’ve temporarily paused all subscription renewals.
This issue only affects renewals scheduled on or after 29 July 2025, and only for a limited number of subscriptions. We’re working to identify the root cause and restore normal service as soon as possible.
If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
