I went ahead and downloaded the latest version of the program today and I'm currently trying to connect it to my MacBook Pro (running MacOS Catalina 10.15.7), and for some reason the program goes blank when I hit the refresh button. I know it's connected properly because I ren Samsung Smart Switch and it was detected. I plugged in my Moto G3 just to try it and It works fine with that. Not sure what's up with it, but I attached screenshots for examples (censored my name on Smart Switch for privacy reasons).

Edit: I've tried making an error report for this occurrence, but each time I try it generates a block error log.