Unable to download artifact(s): Unable to download and extract artifact: Request timeout #81413

jijiechen · 2023-12-22T02:17:39Z

jijiechen
Dec 22, 2023

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We updated to v4 of the download-artifact action plugin recently and we are seeing request timeouts after that updating.

In the run below, this error had caused two job failures while other jobs in the same workflow and run succeeded, please take a look:

Unable to download artifact(s): Unable to download and extract artifact: Request timeout

Downloading single artifact
Preparing to download the following artifacts:
- build-output (ID: 1129435572, Size: 838[18](https://github.com/kumahq/kuma/actions/runs/7291088227/job/19869652348#step:9:19)7798)
Redirecting to blob download url: https://productionresultssa3.blob.core.windows.net/actions-results/57bb6424-dc03-4623-b418-78822b7c3d7d/workflow-job-run-ca395085-040a-526b-2ce8-bdc85f692774/artifacts/build-output.zip
Starting download of artifact to: /home/runner/work/kuma/kuma/build
Error: Unable to download artifact(s): Unable to download and extract artifact: Request timeout: /actions-results/57bb6424-dc03-4623-b418-78822b7c3d7d/workflow-job-run-ca395085-040a-526b-2ce8-bdc85f692774/artifacts/build-output.zip?se=[20](https://github.com/kumahq/kuma/actions/runs/7291088227/job/19869652348#step:9:21)23-12-[21](https://github.com/kumahq/kuma/actions/runs/7291088227/job/19869652348#step:9:22)T17%3A26%3A03Z&sig=tOYxonEtsVrT%2FRGs6tO1vto64FzOeJ94s7ZA14BknKA%3D&sp=r&spr=https&sr=b&st=2023-12-21T17%3A16%3A03Z&sv=2021-12-02

People are also discussing this issue at code repo: actions/download-artifact#249

Answered by andrewakim

Jan 16, 2024

Thanks for sharing this feedback! We pushed out a fix last week to address the timeout issues folks were experiencing with the artifact actions. We're also actively addressing it on the backend as well. If you're still experiencing this issue regularly, can you please open up a new issue in actions/download-artifact? Thanks again!

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fzyzcjy · 2023-12-22T09:48:47Z

fzyzcjy
Dec 22, 2023

Hi, I am seeing the same, is there any solutions!

https://github.com/fzyzcjy/flutter_rust_bridge/actions/runs/7296903359/job/19887619400?pr=1472

Starting download of artifact to: /home/runner/work/flutter_rust_bridge/flutter_rust_bridge/downloaded-artifacts/test_dart_native--ubuntu-20.04--frb_dart--coverage
Artifact download completed successfully.
Artifact download completed successfully.
Artifact download completed successfully.
Artifact download completed successfully.
/home/runner/work/_actions/actions/download-artifact/v4/dist/index.js:2120
            throw new Error(`Unable to download and extract artifact: ${error.message}`);
                  ^

Error: Unable to download and extract artifact: Request timeout: /actions-results/83f822ab-6457-42d0-b7c8-47c80637e43a/workflow-job-run-5d323ea9-244b-5416-b3ac-6ad640de49e8/artifacts/test_rust--windows-2019----coverage.zip?se=2023-12-22T08%3A35%3A12Z&sig=OjkR619JF2rsJWej5GUT8y0ndUKK34bSMswrpNJSmRQ%3D&sp=r&spr=https&sr=b&st=2023-12-22T08%3A25%3A12Z&sv=2021-12-02
    at /home/runner/work/_actions/actions/download-artifact/v4/dist/index.js:2120:19
    at Generator.throw (<anonymous>)
    at rejected (/home/runner/work/_actions/actions/download-artifact/v4/dist/index.js:1999:65)

2 replies

zaikunzhang Dec 26, 2023

The same here:

Error: Unable to download and extract artifact: Request timeout: /actions-results/b3cbc986-d648-4f87-a362-ddb060a05cf4/workflow-job-run-c506f3c0-2e80-593c-e758-49f715b8e661/artifacts/cobylal-small-classical-yes-2.zip?se=2023-12-26T23%3A19%3A43Z&sig=F7U5gLg0kuzSqcCJVQxOLwWCRP6jHaXrh87L3WSd4IQ%3D&sp=r&spr=https&sr=b&st=2023-12-26T23%3A09%3A43Z&sv=2021-12-02
    at /home/runner/work/_actions/actions/download-artifact/v4.0.0/dist/index.js:2120:19
    at Generator.throw (<anonymous>)
    at rejected (/home/runner/work/_actions/actions/download-artifact/v4.0.0/dist/index.js:1999:65)
    at runNextTicks (node:internal/process/task_queues:60:5)
    at listOnTimeout (node:internal/timers:540:9)
    at process.processTimers (node:internal/timers:514:7)

felixfontein Dec 27, 2023

I'm also seeing this a lot in https://github.com/getsops/sops/ over the last few days. Restarting the failed job usually fixes the problem, but it's really annoying.

Edit: just after sending this, https://github.com/getsops/sops/actions/runs/7340220059/job/19985952777?pr=1392 needed two retries to finally succeed.

bitomaxsp · 2023-12-29T08:15:22Z

bitomaxsp
Dec 29, 2023

Same here:

Unable to download artifact(s): Unable to download and extract artifact: Request timeout: /actions-results/5a34ff42-aea4-429e-8556-e9efa3390bb4/workflow-job-run-d3b3501f-fe8a-51ea-4fe1-048236f14daa/artifacts/matrixfiles.zip?se=2023-12-29T08%3A16%3A42Z&sig=xQTWXGn%2FlBZ4QiQJMObQgnF%2BwX0bZXEWcGKW9hKUA2g%3D&sp=r&spr=https&sr=b&st=2023-12-29T08%3A06%3A42Z&sv=2021-12-02

0 replies

lyubomir-trifonov · 2023-12-29T12:56:33Z

lyubomir-trifonov
Dec 29, 2023

[EDIT - I found my issue]
I was running jobs in parallel, and I was actually trying to download the artifact from second job, BEFORE the first job that creates it was finished.

A simple needs: [xxxxx] ordering fixed the issue for me.

---- original post below ---
Same here:

Run 1 - 5 seconds after the artifact is reported as created:

Run actions/download-artifact@v4
Downloading single artifact
Error: Unable to download artifact(s): Artifact not found for name: xxxxx-v45

Re-run after 1 minute:

Downloading single artifact
Preparing to download the following artifacts:
- xxxxxxxxxxxxxx-v45 (ID: 11yyyy83531, Size: 214067396)
Downloading artifact 'xxxxxxxx'
Redirecting to blob download url: https://productionresultssa4.blob.core.windows.net/actions-results/xxxxxxxx/artifacts/yyyyyyy-v45.zip
Starting download of artifact to: /home/runner/work/xxxxxxxxci-demo/package
Error: Unable to download artifact(s): Unable to download and extract artifact: Request timeout: /actions-results/c67fb27c-5776-489e-a58b-027c55ec9fa6/xxxxxxxxx-v45.zip?se=2023-12-[29](https://xxxxxxxxxxxx#step:5:30)T12%3A06%3A[30](https://xxxxxxxxxx383#step:5:31)Z&sig=KdcxKStha%2yyyyyyyy8lEVIRcxEv25NQk%3D&sp=r&spr=https&sr=b&st=2023-12-29T11%3A56%3A30Z&sv=2021-12-02

Third attempt in 5 minutes succeeds.

then, 4th attempt fails again...

Seems like the artifact is behind a distributed LB storage, where the content is not yet synced to all backend nodes to me.

0 replies

cooper667 · 2024-01-02T05:47:10Z

cooper667
Jan 2, 2024

Also seeing this a LOT after moving to v4 of the action

0 replies

webknjaz · 2024-01-02T13:06:40Z

webknjaz
Jan 2, 2024

Sounds like something I reported years ago: actions/toolkit#1235. It was with older artifact APIs but the underlying problem appears to be the same.

1 reply

jijiechen Jan 3, 2024
Author

Thanks for the information, but we did not update the artifact after its uploading.

nmattia · 2024-01-08T13:51:02Z

nmattia
Jan 8, 2024

Seeing a lot of this (on every which includes ~20 jobs that download artifacts) after upgrading to v4. To be clear, we do wait for the producing job to complete with needs: <job that uploads artifact>.

@robherley any idea what might be happening here?

link to run

0 replies

edumserrano · 2024-01-09T11:49:42Z

edumserrano
Jan 9, 2024

I'm also experiencing the same timeout issue.

Run actions/download-artifact@v4

Downloading single artifact

Preparing to download the following artifacts:
-repo (ID: 1156559649, Size: 156565819)

Redirecting to blob download url: https://productionresultssa3.blob.core.windows.net/actions-results/2048dadb-6887-4923-8141-47e21eae4f6e/workflow-job-run-d85a69e5-6c6b-5883-b18d-364516809cdf/artifacts/repo.zip

Starting download of artifact to: /home/runner/work/playwright-adventures/playwright-adventures

Error: Unable to download artifact(s): Unable to download and extract artifact: Request timeout: /actions-results/2048dadb-6887-4923-8141-47e21eae4f6e/workflow-job-run-d85a69e5-6c6b-5883-b18d-364516809cdf/artifacts/repo.zip?se=2024-01-09T11%3A51%3A38Z&sig=iXD29va1Ow0bmT33f9R%2Fb9Bqh1Er3hga%2FaO9oQPOrSw%3D&sp=r&spr=https&sr=b&st=2024-01-09T11%3A41%3A38Z&sv=2021-12-02

link to run

0 replies

UlyssesZh · 2024-01-10T01:17:47Z

UlyssesZh
Jan 10, 2024

Also seeing this.

0 replies

nmattia · 2024-01-16T14:36:00Z

nmattia
Jan 16, 2024

This seems to be much more stable/reliable now! I'm able to run 60+ artifact upload/downloads without a single failure

0 replies

andrewakim · 2024-01-16T22:20:24Z

andrewakim
Jan 16, 2024

Thanks for sharing this feedback! We pushed out a fix last week to address the timeout issues folks were experiencing with the artifact actions. We're also actively addressing it on the backend as well. If you're still experiencing this issue regularly, can you please open up a new issue in actions/download-artifact? Thanks again!

0 replies

Unable to download artifact(s): Unable to download and extract artifact: Request timeout #81413

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jijiechen Jan 3, 2024
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