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This repository was archived by the owner on Apr 26, 2024. It is now read-only.
Not sure if this is related, but I recently set up a new homeserver B and am missing everyone's master_keys and self_signing_keys except for people who have since set up their E2E cross signing keys.
When I compared a sample user in device_lists_remote_extremeties I found that their stream_id was much larger (59005256) than on my long-running homeserver A (26308567). Unfortunately I can't check the other end (as it's matrix.org).
I tested checking out #7453 and inserted their user_id into device_lists_remote_resync but after it was removed from the table I still didn't have master_keys or self_signing_keys for the user however I did notice a timeout entry for the user_id in the log:
2020-05-12 22:04:53,641 - synapse.http.matrixfederationclient - 408 - INFO - - {GET-O-3986} [matrix.org] Sending request: GET matrix://matrix.org/_matrix/federation/v1/user/devices/<user_id>; timeout 30.000000s
2020-05-12 22:04:53,651 - synapse.handlers.presence - 343 - INFO - persist_presence_changes-1 - Persisting 3 unpersisted presence updates
2020-05-12 22:04:53,809 - synapse.http.matrixfederationclient - 164 - INFO - - {GET-O-3986} [matrix.org] Completed: 200 OK
2020-05-12 22:04:53,810 - synapse.storage.database - 527 - WARNING - - Starting db txn 'update_remote_device_list_cache' from sentinel context
2020-05-12 22:04:53,810 - synapse.storage.database - 566 - WARNING - - Starting db connection from sentinel context: metrics will be lost