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Retention analysis report, Cohorts #6780

@mattab

Description

@mattab

The goal of this issue is to define a Retention Analysis report for Piwik. Retention analysis is sometimes called Cohorts and is a powerful analysis technique.

Quote:

There are few issues more important than customer retention when running software-as-a-service businesses.

Resources

Cohort analysis report

Cohort analysis report will allow to analyse the following metrics over time (by day, week, month based on Piwik date selector):

  • retention % (% users that signed in = % users for which we recorded a visit),
  • retention (number of users that signed in = number of users for which we recorded a visit),
  • revenue (value of in-app purchases = value of ecommerce conversions)
  • conversion rate (% users that made an in-app purchase = % users with ecommerce conversion)
  • event X where X can be any event name tracked (% users that triggered the event X)
  •    i.e. level ups, items used, gifts sent etc. 
    

by the following cohorts:

  • sign up date (first visit in Piwik for particular user),
  • last sign in (last visit in Piwik for particular user),
  • last purchase (last e-commerce conversion in Piwik for particular user),
  • first purchase (first e-commerce conversion in Piwik for particular user).

if you any suggestion or comment, please leave a message here!

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