Help Scout

At Help Scout, we take customer delight very seriously. So seriously, in fact, that we’ve launched an ongoing series of rigorous experiments. In this installment of Delight Labs, Hillary Noble explores a promising hypothesis involving swivel chairs and stress balls. While not scientifically verified (yet), we are constantly measuring and iterating on how we create more delightful support experiences—because it’s not just about solving problems. It’s about how you make someone feel along the way. 💙 #delightlabs #customersupport #cx #customerservice #customersuccess #helpscout

If you're headed to the Support Driven Expo in Las Vegas next week, be sure to say hi to my fellow Help Scouters Chrissy Chavez and Alison Groves 👋 ⭐ Chrissy Chavez will be giving a talk as part of the Career Development track, "What a Medical Residency Can Teach Us About Support Growth". Don't miss her session - Chrissy's insights are always spot on and engaging. ⭐ If you've been to an SD Expo before, you probably already know and love her - Alison Groves will be running Conversation Corner. Stop by and chat about life in Support with your peers! Here are the topics she'll cover over both days: ✨ What have you learned from the early days of AI? ✨Evolving your career beyond the queue ✨Support teams & QA ✨What does Ops look like on your team? ✨Job search support group ✨How does your team operate? ✨How to pivot from "support as a cost center" to "support as a value driver"?

Government folks, we’ve got Ron Swanson-approved news! Help Scout is now available through Triad Technology Partners GSA IT70 Schedule—aka the fast lane to better support for public sector teams. Here’s what that means: ✨ Less red tape, more great service ✨ Pre-negotiated pricing (yes please!) ✨ Triad’s onboarding & integration services included ✨ Full access to Help Scout’s AI-powered platform With Help Scout, you can: 💙 Automate 30%+ of repetitive questions 💙 Manage email, chat & social in one shared inbox 💙 Build a knowledge base so constituents can self-serve anytime 💙 Stay compliant with GDPR & HIPAA baked in We’re here to help you support your community—faster, smarter, and with a lot less chaos. Read more in the spotlight, then reach out when you're ready: 👉 https://lnkd.in/gCx5ZGrv #publicsector #government #technology #support #compliance

This is all very important research for #DelightLabs 🧪✨ Our Creative Director Matt Plays faced the ultimate test of delight. Millennial instincts were challenged. Scientific integrity was maintained. Delight was… measured. What’s your winner? Drop it below! 👇 #customersupport #delight #cxteam #customerexperience

💳 Big news: The Stripe + Help Scout integration is live! Stripe and Help Scout now work even better together, bringing subscription insights and key billing actions right into your conversations. When a customer has a billing question, you don’t need to jump between tools or track down context. Just connect Stripe, and you’ll be able to: ✅ View subscriptions (active, canceled, etc.) ✅ Create or cancel subscriptions ✅ Share Stripe’s self-service portal links ✅ See recent invoices + payments ✅ Issue full or partial refunds All from right inside Help Scout. All in just a few clicks. Less tab-switching. More customer delight. 👉 https://bit.ly/4lo3hWN #customersupport #saas #cx #supporttools #Integrations

👋 A customer opens your live chat window. You’ve got seconds to show up with helpful, human support. That moment is a goldmine of insight—if you're tracking the right things. But too often, teams only look at surface-level stats (like chat volume or speed). And while those matter, they don’t tell the whole story. So we put together a list of 8 live chat metrics that actually help you improve: 📊 First response time — Shows how quickly you're showing up 💬 Repeat chats — Uncover where customers aren’t getting lasting answers 📉 Missed chats — Find out when you're understaffed or stretched thin 🤝 CSAT — The most direct line to how customers feel Plus 4 more that help you spot patterns, balance workloads, and boost team performance. 👉 Read the full list here: https://bit.ly/45hfUwN Because when you treat live chat as a relationship—not just a transaction—every metric becomes a tool for delight. #customersupport #livechat #supportops #customerexperience

Meet our unofficial team leads: the pets of Help Scout. 🐈 🐕 We’re proudly remote which means our coworkers often have paws, whiskers, and a tendency to nap through meetings. And honestly? They make everything better, from inbox zero to snack breaks. Here’s to the pets who make remote life extra delightful. 💙 #remotework #workfromhome #companyculture #team

Kermit has a lot of questions and concerns about AI. 🐸 AI can feel a little… impersonal. Especially in support. But good AI shouldn't replace your human team — it should empower them to respond faster, stay focused, and keep the human moments human. If you’re wondering how to bring AI into your support workflow without sounding like a robot, this one’s for you. Swipe the carousel to see how AI can help your team do their best work — and head to the full blog to dive deeper: 👇 https://lnkd.in/gUXN6vrb #customersupport #customerservice #customer #cteam #ai #human

Great food and great conversations? Yes please! 🙌 We’re bringing our Leadership Table Dinner series to San Diego and Los Angeles — and if you’re a founder, operator, or leader who enjoys connecting over a great meal (without the awkward small talk or sales pitches), we’d love to save you a seat. 📍San Diego | 8/13 | Wood & Herb Save your seat in San Diego → https://bit.ly/4l2siGQ 📍Los Angeles | 8/14 | Birdie G’s Save your seat in Los Angeles → https://bit.ly/45gvbPm Not in your neck of the woods? Don't worry we're also coming to Boulder, Chicago, Atlanta, and San Francisco! If this sounds like your kind of evening, let’s chat. 💙 #leadership #customerexperience #businessleadership #community #networking

Leah Knobler always brings the delight. ✨