Some examples of the types of issues we have advised on:
- A disabled individual who was trying to update banking details through the use of an interpreter at his local high street bank.
- An individual who has been victimised by a pub landlord because he has inferred that a member of his staff was acting unlawfully by racially abusing a fellow customer.
- An individual who was unhappy about the way that the younger clientele at work treated him and spoke to him because he was an older person.
- A Trans individual, who had transitioned from male to female, who worked for a security company and reapplied for a security pass only to discov er that the process for renewing her pass had disclosed the fact she had undergone gender reassignment surgery.
- A pregnant woman who was advised by a leading restaurant chain to breast feed her baby in the toilet and not in the restaurant as she was causing offence.
Accessibility
We are an accessible and inclusive service able to support a wide variety of different languages and individuals with disabilities affecting communication. We recognise that some of our service users will require the support of a lay advocate in order for them to understand the advice they are given. In certain circumstances we can secure a trained lay advocate who will be able to provide one to one support for individuals with a learning difficulty.
Informal Resolution
We are able to support an individual to resolve their issue using alternative informal dispute resolution, as opposed to issuing a claim in the county court or the employment tribunal; needless to say, we recognise situations where issuing a claim may well be the only option. In some instances we may write to a service provider on behalf of a client in order to initiate a resolution.
It is important to remember that we will work with you to decide the best course of action for you to take in resolving your issue. We will support you to achieving the best possible outcome.
The EASS helpline does not provide legal advice – for more information on this please refer to our Legal Advice policy.
Awards & Recognitions
UK Customer Satisfaction Awards Finalist 2014
Public Sector Outsourced
Project Of The Year
Finalist 2013